QBA Medi Tours
Preliminary Information Form

1. Subject

The subject of this Preliminary Information Form (“Form”) is to outline the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188. This Form pertains to the sale and supply of the service(s) provided by the SELLER to the BUYER (referred to as the “CUSTOMER” in the Distance Sales Agreement) through the SELLER’s website, upon the BUYER’s request.

The BUYER declares that they have read and acknowledged the preliminary information regarding the essential characteristics, service fee, payment method, and delivery of the service(s) specified in the Distance Sales Agreement provided at [•] link, and has provided the necessary confirmation electronically.

By confirming this Form electronically, the BUYER acknowledges that, upon confirming the order for the service(s) subject to the Agreement, they are obliged to pay the service fee and any additional fees such as taxes and that they have been duly informed in this regard.

2. Seller Contact Information

Trade Name: QBA Medi Turizm Sağlık ve Dış Ticaret A.Ş.
Address: Zafer Mahallesi 185. Sok. B Blok No:4-B2/301 Esenyurt / Istanbul
Phone: +90 553 172 11 48
MERSIS No: 0630049216700019
Email Address: info@qba-meditours.com

3. Subject of the Agreement / Services

3.1. The subject of this Form includes the collection of necessary documents for the BUYER to receive medical treatment in Cuba, preparation of an application file containing the BUYER’s information, and the submission of the application file, as well as the communication with the Cuban government and health ministry in this context. These services are provided by the SELLER to the BUYER upon request and confirmation.

4. Execution of the Agreement Services

4.1. The services will be executed within the committed timeframe following the receipt of payment. Unless otherwise hindered by circumstances beyond the SELLER’s control, the service will be completed within 15 business days after the BUYER has submitted the complete request. However, depending on the nature of the file, this period may rarely exceed 15 business days.

5. Payment Information

5.1. The service fee is determined according to the language of the application file as follows:

• If the application file is in Turkish: 2,000.00 Turkish Lira

• If the application file is in English: 150.00 Euro

• If the application file is in a language other than the above: 400.00 Euro

5.2. The translation of documents to be included in the application file into English is included in the service fee.

The service fee only covers the services specified in Article 3 of this Agreement. If the application submitted on behalf of the BUYER is accepted, travel assistance, necessary travel and reservation arrangements, and treatment expenses are excluded from the scope of this Agreement and are not included in the service fee.

The announced prices and offers remain valid until updated or changed. Time-limited prices are valid until the specified expiration date.

5.3. Upon confirmation of this Form and the Agreement, payment will be made through integrated e-collection systems such as Iyzico and Paytr.

5.4. The service fee is the amount specified in the invoice sent to the BUYER, along with this Form and Agreement, following the request submitted by the BUYER to the SELLER. Discounts, coupons, shipping fees, and other applicable adjustments provided by the SELLER will be reflected in the service fee.

6. General Provisions

6.1. The BUYER accepts, declares, and undertakes that if the service fee is not paid or is canceled in bank records for any reason, despite confirming this Form electronically, the SELLER’s obligation to deliver and provide the service will cease.

6.2. If the service cannot be performed due to incorrect or incomplete information provided by the BUYER, or failure to provide the necessary documents or information correctly and completely, and if the service process has already begun, the BUYER accepts and declares that they are responsible for compensating any expenses incurred by the SELLER as a result.

6.3. The SELLER shall not be held liable, directly or indirectly, for any damages incurred or that may be incurred by the BUYER and/or third parties due to negligence or fault regarding the security, storage, or misuse of system login tools by the BUYER.

6.4. If the BUYER’s credit card is used unlawfully or illegally by unauthorized parties after service delivery—through no fault of the BUYER—and the relevant bank or financial institution does not pay the service fee to the SELLER, the BUYER is obliged to pay the service fee or any incurred costs within 3 (three) days to the SELLER.

6.5. The SELLER is not a healthcare provider and is solely responsible for providing the services specified in this Agreement; it has no responsibility for diagnosis or treatment procedures or their outcomes. The SELLER does not, in any way, guarantee that the application made within the scope of these services will be accepted by the relevant authorities. If the medical treatment application is not approved by such authorities, the SELLER shall have no liability. No provision in this Form and/or Agreement shall be interpreted otherwise.

7. Complaints and Objections

7.1. The BUYER may submit their requests, objections, and complaints by using the SELLER’s contact information provided above and/or by sending an email to info@qba-meditours.com.

8. Right of Withdrawal

8.1. The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of contract conclusion in distance service contracts without any legal or penal liability and without giving any reason, provided that they notify the SELLER. However, if the service begins with the consumer’s approval before the withdrawal period expires, the right of withdrawal cannot be used. By accepting this form, the BUYER acknowledges that they have been informed about the right of withdrawal.

8.2. The BUYER may exercise the right of withdrawal by notifying the SELLER at info@qba-meditours.com.

8.3. In service purchases made with credit, if the service has not yet begun, and the withdrawal right is exercised properly, the service fee will be refunded to the credit account.

8.4. A written notification or a notification via a permanent data carrier to the SELLER before the expiration of the withdrawal period is sufficient for exercising the right of withdrawal.

8.5. The burden of proof regarding the use of the right of withdrawal lies with the BUYER.

9. Cases Where the Right of Withdrawal Cannot Be Exercised

9.1. According to the provisions of the Regulation on Distance Contracts, the BUYER may not exercise the right of withdrawal in the following cases:

• Contracts regarding goods or services whose price depends on fluctuations in financial markets and which are not under the control of the SELLER (e.g., jewelry, gold, and silver products);

• Contracts for goods prepared in line with the BUYER’s personal requirements or clearly customized, goods that are not suitable for return due to their nature, or goods that are perishable or may expire quickly;

• Contracts for goods with protective elements such as packaging, tape, seal, or wrap that have been opened after delivery;

• Contracts for goods that are not suitable for return due to health or hygiene reasons;

• Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature;

• Contracts for books, audio or video recordings, software programs, and computer consumables provided in physical format where the protective elements have been opened by the BUYER;

• Contracts for the delivery of periodicals such as newspapers or magazines, except those provided under a subscription agreement;

• Contracts for accommodation, transportation of goods, car rental, catering, or leisure activities to be carried out on a specific date or period;

• Contracts regarding betting and lottery services;

• Contracts for services that started with the consumer’s approval before the withdrawal period expires;

• Contracts for digital content delivered instantly in electronic form or non-physical goods delivered instantly to the consumer (such as gift cards, vouchers, or coupons); and

• In cases where the subject goods/services fall outside the scope of the Regulation on Distance Contracts.

10. Competent Court

10.1. Applications regarding complaints and objections of the BUYER who is a consumer may be made to the Consumer Arbitration Committee or Consumer Court where the BUYER purchased the goods or services or where he/she resides, within the monetary limits determined in December of each year.

The BUYER declares and undertakes unconditionally that he/she has read, is informed and accepted this Form.